We’ve just released a new version of SLA PowerBox with REST API expansion, SLA Metric Attribute and More! New Features and Changes include: REST API for SLA Analytics Data for SLA Analysis can be now easily imported via REST API. The specific instructions for that are available in the App Read more...
Managing restrictions and permissions in Confluence
Confluence – thanks to its flexibility and ease-of-use – is a crucial content storage tool for many organizations. While managing security is often not an issue in small companies, large enterprises need to differentiate access levels and keep sensitive information out of sight. Unfortunately, this is the moment in which Read more...
Building a Service Desk - Problem Management integration in Jira
Good Incident Management in Organization is not an easy thing to accomplish. To make it more obvious, let’s start with the definitions. An Incident is an event, which makes a service work in an incorrect way, not included in the specification. A Problem – on the other hand – is Read more...
Workflow Templates Use Case
Workflow design and configuration isn’t easy. Especially when the users have a lot of changing demands, and the number of workflows in your Jira instance is way too high. We’d like to share one Use Case with you, focusing on multiple workflows sharing one specific set of post-functions, and how Read more...