Managing security in Confluence can be painful sometimes, especially when you’re lost in a labirynth of outdated page restrictions. We’ve decided to do something with it. Secure Pages for Confluence lets you automate content access management, create reusable restriction templates and – ultimately – ensure that your company assets are Read more...
We’ve just released a new version of SLA PowerBox with REST API expansion, SLA Metric Attribute and More! New Features and Changes include: REST API for SLA Analytics Data for SLA Analysis can be now easily imported via REST API. The specific instructions for that are available in the App Read more...
Managing restrictions and permissions in Confluence
Confluence – thanks to its flexibility and ease-of-use – is a crucial content storage tool for many organizations. While managing security is often not an issue in small companies, large enterprises need to differentiate access levels and keep sensitive information out of sight. Unfortunately, this is the moment in which Read more...
Building a Service Desk - Problem Management integration in Jira
Good Incident Management in Organization is not an easy thing to accomplish. To make it more obvious, let’s start with the definitions. An Incident is an event, which makes a service work in an incorrect way, not included in the specification. A Problem – on the other hand – is Read more...
28 sierpnia 2020
Building a Service Desk - Problem Management integration in Jira

Building a Workflow and Process for Service Desk and Problem Management Integration – A Case Study

Good Incident Management in Organization is not an easy thing to accomplish. Because of this, we've created a process to link the both worlds with a simple, but powerful integration.
7 sierpnia 2020
Unusual SLA Use Cases

Three SLA Use Cases That Couldn’t Work Without SLA PowerBox

Managing SLAs with Jira Service Desk is an easy and convenient thing to do - as long, as your Use Case remains a standard one. When you're working in Service Desk via agents, things tend to be easy.
16 czerwca 2020

Announcement Feeds compatible with the new Customer Portal

We have just released a new version of Announcement Feeds, fixing a problem with new Customer Portal and making the app officially compatible with Jira version 8.9 - and fixing a few bugs.
1 czerwca 2020
Masked Secure Custom Field

How to hide a field value in Jira and put a mask on it?

Masked Secure Text Field for Jira allows you to restrict its value from being read by unauthorized users.